Terms

MaxUp CRM is software operated by Cypher Media Solutions. The agreement between us and a customer using it has not been written yet. What follows is the list of things it has to decide, kept here so that the absence is visible rather than silent.

What the real agreement has to settle

• Who the contract is with, and what is being supplied.
• What is paid, when, what happens if it is not, and how prices change.
• How either side ends it, with how much notice, and what happens to the data on the way out — including how a customer gets a copy of theirs.
• What we undertake about availability, and what happens when we do not meet it.
• Who is responsible for what: we process a customer’s data on their instructions, and they remain responsible for having been allowed to collect it.
• What a customer may not use it for. Sending messages to people who have not agreed to receive them is the case that matters in this market, and it is also a matter between the customer and their telecom regulator and between them and WhatsApp.
• Limits of liability, and the ceiling on them.
• Which law governs it and which courts hear a dispute.

Two things that are true now regardless

• A customer sending messages over WhatsApp does so through their own WhatsApp Business account and is bound by WhatsApp’s own terms, whatever we and they agree between ourselves.
• Nothing this software produces is legal, financial or tax advice. It has documents and calculations in it that touch regulated things — agreements for sale, interest on overdue payments, statutory returns — and every one of them says on the screen that the customer’s own advocate or accountant is the authority, not us.

Contact

Until the real agreement exists, questions go to [email protected].

Last updated: never. This page has no version and no effective date, because a placeholder should not have either.